Returns & Exchanges
At Craighill, we take pride in the design and quality of our home goods, but if you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of delivery. Items must be in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Securely pack the items in their original boxes and drop the package off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing